Terms of Service

Agreement

These Terms govern use of BrokerCloser at brokercloser.com and app.brokercloser.com. By creating an account or using the service you agree to them.

These Terms are between you and BrokerCloser. Contact hi@brokercloser.com.

If you use BrokerCloser for a business, you confirm you can bind that business to these Terms.

The service

BrokerCloser is a marketing CRM for mortgage brokers. It helps a workspace capture enquiries, assign leads, call, automate follow-up, publish sites and quizzes, and see results.

Features can change as we ship. Beta or optional features may be switched on or off for a workspace. We will not remove paid access that a current plan includes without notice, except where the law or these Terms require it.

Accounts

You need an email address and a password. You must keep them safe and tell us if you think someone else has used them.

The person who creates the workspace is the owner. The owner can invite team members, manage billing, and delete the workspace. Team members share leads, sites, and content. They cannot change billing or workspace settings.

You must be 18 or older. You must give true details. We can refuse or close an account that is false, abusive, or created to break these Terms.

Plans and billing

Paid access is billed through Stripe Checkout. USD pricing is $150 per month. AUD pricing is A$210 per month. Your selected currency is shown before checkout. The monthly plan includes full product access.

You authorise Stripe to charge the payment method you add. Taxes may be added if the law requires it.

You can update your payment method or cancel from Billing. Cancellation stops the next renewal. You keep access until the end of the period you already paid.

If a charge fails, the workspace stays open while Stripe retries. We may email or text the owner. If Stripe then marks the subscription unpaid or cancelled, we freeze the workspace. Frozen workspaces cannot use the product until the owner starts a new subscription. We keep the data. We do not delete it because a payment failed.

Fees already paid are not refunded except where Australian Consumer Law requires it, or where we decide a refund is fair.

Your data and content

You keep ownership of the leads, notes, files, pages, and other content you put into BrokerCloser. You grant us a licence to host, back up, display, and process that content only so we can provide the service.

You are responsible for the accuracy of that content and for having the right to store and use it, including lead personal information and any material you publish on a site.

If you delete the workspace we delete the stored content as described in the Privacy Policy, except records we must keep.

Messaging and published sites

If you send SMS or email through BrokerCloser, you must have permission to contact those people and you must follow spam, privacy, and telemarketing law in every place you send. We provide STOP and unsubscribe handling for lead automations. You must not remove that language in a way that makes the send unlawful.

You pay Telnyx and Postmark directly when you add those keys. If those keys are missing, lead auto-replies and alerts stay silent.

Sites, quizzes, and forms you publish are your responsibility, including the claims on them, the consent you collect, and the domain you attach. Do not publish anything illegal, misleading, or that infringes someone else.

Acceptable use

Do not use BrokerCloser to spam, harass, or deceive. Do not probe or disrupt the service. Do not access another workspace without permission. Do not upload malware. Do not resell the service or scrape it to build a competing product.

We can suspend or close a workspace that breaks this section. If we do, we will email the owner at the address on the account unless the law or safety requires us to act first.

Availability and support

We aim to keep BrokerCloser available, but we do not promise unbroken uptime. Maintenance, outages at our providers, or events outside our control can take the service offline.

Support is by email at hi@brokercloser.com. We will answer as soon as we reasonably can.

Intellectual property

BrokerCloser, the name, the logo, and the product itself are ours. These Terms do not give you ownership of them. You may use the product during a paid subscription. You may not copy the product, reverse it, or remove our marks from the marketing site.

Liability

If you are in Australia, you have rights under the Australian Consumer Law that we cannot exclude. Goods and services come with guarantees that cannot be excluded under that law. For a major failure you can cancel and get a refund for the unused portion, or keep the contract and get compensation for the drop in value. You are also entitled to compensation for any other reasonably foreseeable loss or damage. If the failure is not major, we will fix it in a reasonable time. If we do not, you can have it fixed elsewhere and recover reasonable costs from us, or cancel and get a refund for the unused portion.

Where we are allowed to limit our liability, and except for those non-excludable rights, we are not liable for lost profits, lost leads, lost data that we did not cause, or indirect loss. Our total liability for a claim is limited to the fees you paid us in the 12 months before the claim.

You indemnify us for claims that arise from your content, your messaging, your sites, or your breach of these Terms, except to the extent we caused the claim.

Closing an account

You can cancel billing and you can delete the workspace from the app. Deleting the workspace removes team logins and stored workspace data as described in the Privacy Policy.

We can close an account for non-payment after a freeze, for a serious breach of these Terms, or if the law requires it. We will email the owner unless we are not allowed to.

Changes to these Terms

We may update these Terms. The date at the top is the current version. If a change is material we will email the workspace owner. Continued use after that notice is acceptance of the new Terms. If you do not agree, cancel and delete the workspace.

Law

These Terms are governed by the laws of Australia. The courts of Australia have jurisdiction, except that you also keep any rights you have under the Australian Consumer Law in your state or territory.

How to contact us

Email hi@brokercloser.com.